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Returns & Warranty

Effective 18 October 2026

Dead on arrival or defective

  • Tell us within 7 days of delivery if an item doesn't work. We test it and replace it; we refund only when a replacement isn't possible.
  • We pay the return shipping.
  • After this window, new items are covered by their brand or local warranty (see below).

Damaged in delivery

  • Report courier damage within 24 hours of delivery with a continuous, unedited unboxing video that starts before the parcel is opened.

Wrong or incomplete item

  • Tell us within 7 days of delivery. We send the right item or the missing part, or refund it.
  • We pay the return shipping.

Change of mind

  • You can return an item you no longer want within 3 days of delivery if it is still factory-sealed and unopened, with all accessories.
  • The customer pays the return shipping.
  • We refund the original payment method once the item reaches us and passes inspection.
  • Opened items (seal, anti-static bag or serial sticker broken) can't be returned for change of mind.

Warranty

  • New items carry the brand or local warranty shown on the product page and on your invoice. Claim it with your original invoice; we help you file the claim.
  • Used and open-box items carry a 14-day shop warranty against functional faults, from delivery.
  • Custom PCs built by us carry a 14-day assembly warranty; each part keeps its own brand warranty.

Refunds

  • Refunds go to the original payment method within 5 working days after the returned item passes inspection.

Not covered

  • Physical, liquid, burn or power-surge damage
  • Bent, broken or burnt CPU pins or sockets
  • Removed, broken or tampered warranty seals and serial stickers
  • Opened software, licence keys and gift cards
  • Damage from misuse, overclocking, wrong installation or unauthorised repair
  • Consumables and cosmetic wear stated in a used item's listing
  • Items not bought from TechNod (serial number not in our records)

How to claim

Message us with your invoice or order number, photos or the unboxing video, and a short description of the problem:

After the return window, a brand warranty is claimed with the brand: see each brand's service centres and claim steps on the warranty and service centres page.

This policy is part of our terms and conditions. It doesn't limit your rights under Pakistani consumer protection law.